Return & Refund Policy

Effective July 15, 2026

Because Kryze is an ingestible product, opened products cannot be returned. We review requests involving damaged items, incorrect items, or a confirmed product issue.

Report a problem within 7 days

Contact support@kryzehealth.com within 7 days of delivery. Include your order number, the email used for the order, a short explanation, and clear photos of the product, shipping label, and packaging.

Do not mail anything back until we approve the return and provide instructions. An unapproved return may not reach the correct location or qualify for reimbursement.

What we can review

An item arrived damaged.
You received a product or quantity different from your order.
The product has a confirmed quality issue.

What is not returnable

Opened or used products, except when we confirm a product issue.
Flavor preference or a change of mind.
An item ordered by mistake.
Damage caused after delivery or by improper storage.
Delivery problems caused by an incomplete or incorrect address supplied at checkout.

Approved resolutions

Depending on the issue and available inventory, we may replace the affected item, issue a partial refund, or issue a full refund. If the problem was caused by our error, we will cover any approved return shipping.

Refund timing

We normally send an approved refund to the original payment method within 5 business days. Your bank or card issuer may need additional time to post it. Original shipping charges are not refundable unless the refund results from our error or applicable law requires otherwise.