Return & Refund Policy

Updated October 14, 2026

First order not quite right? We are here to help.

If you are not satisfied with your first Kryze order, including the flavor, contact us within 30 days of delivery. Our team will review your experience and explain the options available for your order. Any return, replacement, or refund requires approval.

Contact customer care or email a return or refund request. We usually reply within two business days.

What to send us

Your order number and the email used at checkout.
The product and quantity involved, and a short explanation of your concern.
For damaged, incorrect, or suspected faulty items, email clear photos of the product, shipping label, and packaging.

Unopened items and flavor concerns

For a change of mind or an ordering mistake, you can request a return of unopened, sealed, unused items within 30 days of delivery.

Opened or used products are not accepted as routine returns for hygiene reasons. You can still contact us about a first-order flavor concern or a product issue. We review these requests individually and may offer a replacement, partial refund, or full refund where appropriate.

Damaged, incorrect, or faulty items

Please contact us as soon as possible, ideally within 7 days of delivery, so we can investigate promptly. If you discover a problem later, get in touch and explain when you noticed it. We will review the circumstances and may request further information.

Damage caused after delivery or by improper storage, and delivery problems caused by an incomplete or incorrect address supplied at checkout, are not normally covered. Contact us if you need help.

Before returning anything

Wait for written approval and return instructions. We will confirm what to return, the correct return address, and who pays return shipping. Please do not send products to our business mailing address or return opened items without instructions.

If the issue was caused by our error, we cover approved return shipping. For other approved returns, we will explain any return shipping cost before you decide to proceed.

Refund timing

We normally send an approved refund to the original payment method within 5 business days. Your bank or card issuer may need additional time to post it. Original shipping charges are not refundable unless the refund results from our error or applicable law requires otherwise.